Aufgabe:
Leadership: Ensure team stability and cohesion, provide direction and manage a team of 8 employees fostering a culture of excellence and customer focus. Collaboration: Work closely with Sales, Order Management, Plant, and Logistic teams to ensure a seamless customer journey and address any challenges proactively. Coordination : Support Oracle deployment, Standardize and align service commitments across the German organization Metrics & Reporting: Establish and monitor key performance indicators (KPIs) to assess team performance, customer health, and overall success.Qualifikation:
Proven experience in leading, motivating and developing a Customer Service team Ability to translate insights into actionable strategies Grit and High Standards. High degree of initiative Uphold a high-performance bar, foster accountability, and lead by example with perseverance to achieve ambitious growth goals. Proficient written and spoken german and english skills University degree in Business Administration or a completed commercial apprenticeship with several years of job experience Approx. 3-5 years of experience in a comparable positionWeitere Angebote in den Bereichen:
