AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices, serving a diverse set of attractive niche markets with annual sales of over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

Service Centre Technician - Germany

The Calibration Technician works closely with the Aftersales & Service teams to support company success and customer satisfaction by performing technical support, repair and calibration of AMETEK Land Instruments, including Infrared non-contact temperature measurement devices and Combustion & Emission monitoring instrumentation. This role is pivotal to our business as the individual will provide aftersales service required to maintain the quality and functionality of AMETEK Land products to a wide customer base.

JOB TASKS

• Repair, calibrate, and certify in accordance with ISO 17025 standards.
• Unpack, log, and inspect incoming Return Material Authorizations (RMAs).
• Organise and prepare shipments.
• Support and troubleshoot with customers.
• New system set ups and instrument firmware/software upgrades.
• Update Return Material Authorizations (RMAs) within database.
• Document/register customer product complaints and non-conformances.
• Maintain the customer database with all related documentation.
• Using specific software tools, generate calibration certificates and reports.
• Managing and maintaining the demo stock for the European region.

KEY SKILLS

• Technical associate degree, such as electrical engineering, mechanical engineering or related field.
• Any previous experience of working in a technical support environment would be desirable.
• Excellent problem-solving skills, with the ability to troubleshoot complex technical issues.
• Strong communication skills - ability to effectively communicate with customers and team members.
• Ability to work independently and as part of a matrix team.
• Experience with electrical and mechanical systems would be desirable.
• High level of work ethics - passionate about meeting customer requirements.
• Outstanding customer service and relationship building.
• Excellent computer skills – Microsoft office suite, Navision (desirable) & CRM (SFDC desirable).
• Strong organizational skills and commitment to keeping workplace orderly and organised.
• Support repairs, projects, and business objectives at the same time.
• Multi-lingual – German and English (mandatory), French (desirable)

IN EXCHANGE, WE OFFER YOU:

• Vibrant, ambitious, stimulating, and international company;
• Modern office in Meerbusch near Düsseldorf;
• A solid and unique work team;
• Competitive salary;
• Benefits such as a membership at Urban Sports Club and Sodexo Shopping Vouchers;
• The possibility to progress with a variety of projects;
• and much more!