We are Eplan. Design, planning and engineering professionals and software specialists, driving industrial automation, integration and digital transformation. We are part of the Friedhelm Loh Group. A family-run business and global player, an innovation leader and internationally recognised as a top employer.

We are looking for you as Customer Success Manager (m/f/d) in Germany or the Netherlands. You will be responsible for successful customer implementations and customer retention in Data Driven Business Solutions

• Support pre-sales activities alongside Sales and Business Development team
• Develop and maintain requirements documents for CSM pre-sales customer engagements
• Provide pre-sales technical knowledge to address customer questions, concerns, challenges
• Collaborate with Sales and Marketing on development of educational materials for use in pre-sales
• Technical interface for internal and external technical stakeholders
• Conduct customer on-boarding
• Conduct follow up actions to achieve customer retention targets

• University degree (preferably in IT or engineering), or comparable qualifications
• At least two years of professional experience in IT, engineering, SaaS implementations or similar roles
• Expertise in IT infrastructure and systems, data structures, data sharing/exchange and data analysis, API
• interfaces, ERP systems and interfaces and cloud technologies
• Excellent communication skills with ability to project confidence with stakeholders at all levels
• Team player with a high level of self-motivation, flexibility, assertiveness, and commitment
• Ability to travel nationally and internationally
• Fluent in German and English

• We shape the future: globally successful, innovative and forward-looking - with the values of a family business
• We take a long-term approach to collaboration: we act responsibly, focus on team spirit and offer opportunities for personal development (e.g. Loh Academy)
• More flexibility for work and leisure: attractive working time model and the option of mobile working
• Numerous additional benefits and employee offers, e.g. company pension scheme, corporate benefits, bike leasing, free employee parking, etc.

We are looking forward to receiving your online application, appreciating an indication on your availability and salary expectations. For more information, please go to career.friedhelm-loh-group.com or get in touch with Elif Tunc, tel. +49 711 6991957.